GST within NZ
All prices shown are GST exclusive. We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. GST is not shown on each individual Shop Item but is added in after you proceed to Checkout.
Taxes, Duties & Customs
For customers outside of New Zealand, all taxes, duties and Customs issues that arise are the customers full responsibility.
Delivery For New Zealand Orders
Our policy is no courier deliveries to postal boxes.
It is your option to choose from:
Trackpak (Usually Overnight delivery) up to 15kg
Rural Delivery (1-2 days delivery) up to 15kg
Fastways (Usually minimum 4 day delivery)up to 25kg
We do not offer Weekend delivery unless specified and paid for by the customer.
Shipping for International Orders
Our policy is no courier deliveries to postal boxes.
It is your option to choose from:
International Express (Usually 1 week delivery most countries)
International Air (Usually 1- 2 weeks most countries) Track and Trace is not available.
Click here to find out if Track and Trace is available in your country
Freight is automatically calculated up to 15kg, over that we will notify you of the most cost effective method prior to dispatch.
Supply of Product
Ocean Shell generally holds good stock of all products ready for dispatch within 2-5 days of receipt of order. However, our shell products are provided by Mother Nature and due to seasonal harvest or the high labour input needed to manufacture our merchandise, occasionally delays can occur. We will let you know of such a delay and provide you with the estimated time for obtaining the product. Our policy is your payment will not be required until we can guarantee delivery.
Normal Delivery Option
We always make our best endeavours to pack and send your order so it will arrive to you within reasonable time and in good condition. We use reputable carriers who all have their individual delivery methods. At times, delays, loss or damage can occur with deliveries which are outside our control.
Cancellation/ Return Policy
Cancellation of your order is accepted 1-3 days after you have placed your order, provided we have not already dispatched it. After dispatch refund of product value only will apply not courier or freight charges. A 15% return fee will be deducted from the product value should you have a change of heart. We require you to advise us within 14 days of receipt of the product, so we can advise you of our return procedures.
Return of Damaged
If you receive product that is damaged please keep all the packaging and contact us immediately, we will advise our procedures for return and replacement.
Defective Goods
Ocean Shell’s product originally comes from Mother Nature. Therefore it is important to remember each individual product is unique in its colour, texture and size. We try very hard to meet the requirements of each of our customers and supply a consistent standard of product. However, if you are not satisfied with what you have received, please contact us on receipt of your order and we will discuss options with you for return and replacement.
Existing On Line Customers
Simply log in. If you want to change any of your customer details or view your previous transactions, enter My Account.
To Become a New Customer
Go to My Account and click on Create Account. Fill out the details as indicated, taking particular care with the delivery details.
Existing Ocean Shell Wholesale or Retail Customers
( Using On line shop for First time.)
If you are an existing Ocean Shell customer shopping online for the first time, you will need to set up an account in the website with your name address etc and then contact us to load this to your original price information.
Interested in Purchasing Wholesale ?
If you are interested in applying for a Wholesale Discount click Wholesale Account Application.
We operate a secure site, but if you do not want to place your order online, Ocean Shell is happy to accept orders by:
Phone +64 3 234 9065 ( Freephone NZ only 0800 728 226 )
Fax: +64 3 234 9059
or email: info@oceanshellnz.com
Payments can be made by:
Visa, Mastercard, American Express or Diners Club International
N.B. American Express will be charged in US$ if that is your chosen currency. All other credit cards are converted to $NZ before charging, therefore there may be minor variations depending on exchange rates. Ocean Shell does not accept responsibility for foreign bank charges.
Direct Credit (New Zealand Only)
Our Name: Ocean Shell Limited
Bank & Branch: National Bank, Riverton
Account: 06-0954-0022294-00
User reference: Your Order Number
Telegraphic Transfer (Overseas Only).Orders over $1,000 only.
Please ensure your bankers remit (foreign currency) funds direct (by Swift MT103) to The National Bank of New Zealand, (Part of ANZ National Bank Limited) S.W.I.F.T. address: ANZBNZ22 and settle the transaction via our correspondent.
Payment instructions remitted by your bankers must include our full name, bank, account number:
To Any Bank
Please arrange a telegraphic transfer/swift MT103 Customer Payment as follows:
(59) Beneficiary: Oceanshell Limited
Bank Account NUmber: STHSHE-USD00
(32A) Amount:
(57A) Beneficiary Bank: ANZ National Bank Limited
International Payments Operations
215-229 Lambton Quay
Wellington, New Zealand
Swift: ANZBNZ22XXX
(54) Beneficiary Banks Correspondent: JP Morgan Chase Bank
New York
SWIFT address: CHASUS33XXX
Chips UID 174291
Account 400-929001
(70) Details of Payment
Invoice ..................................
Authorised Signatories ................................
Date: ................................
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